Returns + Exchanges

Returns

Sarah Tremain is committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely happy with your order, please follow our 30-day return policy.

Return Eligibility:

1. Items must be returned within 30 days of the delivery date.

2. Items must be unworn, unwashed, and in their original condition.

3. Tags and labels must be intact and attached to the garment.

4. Personalized, customized, or final sale items are not eligible for return.

How to Initiate a Return:

1. Contact our Customer Service team at info@sarahtremain.com to request a return authorization.

2. Provide your order number and a brief reason for the return.

3. Our team will guide you on the next steps, including the return address.

Return Shipping:

1. Customers are responsible for return shipping costs unless the item received is defective or incorrect.

2. We recommend using a trackable shipping service to ensure the safe return of your items.

Processing Your Refund:

1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

2. If approved, your refund will be processed, and a credit will be applied to your original method of payment.

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return policy steps, and place a new order for the desired item.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please email info@sarahtremain.com within seven days of receiving the order and include pictures of the damaged garment. We will arrange for a replacement or refund.

Questions or Assistance:

If you have questions about our return policy or need assistance with the return process, please email info@sarahtremain.com.

Thank you for choosing Sarah Tremain. Your satisfaction is our priority.

*Note: This return policy is subject to change, and the version on the website at the time of your purchase will apply to your order.*